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Customer service
We strive to provide the best service in Germany. Therefore, we are always available if you have questions in connection with an order or if you need specific advice to find the shoes that best suit you and your needs. You should not hesitate to contact us by mail or telephone – we are here to help you! Please call with any questions:
• Technical problems on the page
• Advice and guidance about trends and the use thereof in your wardrobe.
• Size and fit of a product
• Care and Maintenance
Contact: +39 348 260 4829 Mail: customerservice@gidigio.com

General trading conditions
Listed below are, hopefully as simple as possible, the general trading conditions. Subject to color deviations from the images shown. Subject to errors in the declarations of color codes. The official supplier product code applicable. Netbutikken is run by Gidigio ApS. In the internet shop you can order all articles, colors and sizes, as suppliers stock. Some articles are seasonal goods, discount stores, etc., which are deleted, and some articles are in high demand. It is not practicable to update the site time to think when drawing on two different stocks that are not electronically linked up with the website. Thus, goods may, at times be out of stock, when in fact they are shown as available on the site. The aim, however, that the page is updated as time believing as possible, just as it is not possible for us to define future deliveries into the warehouse. If an item (usually it’s a given size) is sold out, we will often be able to offer an alternative that is close to the desired – eg. a different color or a different article. Located product not own stock or can not be obtained, or we do not want to order it separately – you will hear from us within a few days. Be aware that real colors may well differ from your screen color. No warranty against staining. No warranty on zippers.

Prices and information
Subject to errors in the indication of prices,% s, etc., including any errors in newsletters. The price on the webpage / invoice is applicable. Shoe price specified as a rule within the price range recommended by the manufacturer (does not apply to offers, etc.). (Competition Authority has abolished the concept of ‘Reg, prices as desired free pricing.) The price applicable is the invoice price, which is accepted and agreed. Subject to errors in the indication of prices,% s, etc., so that Gidigio is not bound by an erroneous price.

Returns and exchanges
When buying shoes on the internet, you have 14 days to and return. The product must be returned unused and in original undamaged packaging (shoebox). It is the customer’s responsibility to package returned item adequately so the item is not damaged during transport. Gidigio u.g. refund the entire invoice amount. The customer pays the return shipping costs.

Hotline
Do you need help? Then call on +39 348 260 4829, In the event there is no answers, email: customerservice@gidigio.com

Postage
Shipping / freight added, after which the CIF price of the shoes appear. CIF is the shoes cost on the consumer’s address or nearest GLS warehouse / shop. Possibly. additional costs incurred are for the consumer’s own expense.

Payment

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We use PayPal which is the most secure payment system available.

You can pay with your credit card. For example: Visa Master Card – Eurocard – and many others.

Do you have a problem with payment, you can always contact us on tel. +39 348 260 4829

Discount
There is no discount. Prices are calculated in such a way that there is a possibility of discount, either individual or organized. Everyone pays the same price. All earn, however, a loyalty bonus, there are discount on the next purchase. Therefore, please not to ask for rebates in the form of discounts, free accessories mm. On sale and discounted goods and goods sold at a discount Items in these categories can be purchased both online and in store. Products in these categories which are purchased in the store or purchased online, but then picked up in the store, can not be exchanged or returned.

Transportation
We will send your shoes to you as a package with Amazon shipping service (GLS, UPS) or the postal service. The package is marked with a bar code so we can follow it (via the postal service Track and Trace on the Internet) all the way to you. Want to know where your package is currently located, we can email barcode number to you. Gidigio u.g. transporting risk between us and your house. Is the package and / or the contents damaged, please report it to the post office or at the postman. If you discover an injury at the opening of the package, please contact us – like immediately. You can call (+39 348 260 4829) or email us at customerservice@gidigio.com. Delivery We deliver the shoes within ten working days – usually significantly faster. Special shoes can be ordered from foreign suppliers and can mean a little longer delivery time. There may be longer delivery times around Christmas and Easter and holidays, when stocks are closed. Is there any delay or else you will be informed.

Newletter
If you are enrolled newsletter or bought in the web shop, you will receive newsletters. Often there will be concrete offers of such mails. These offers will be valid 5 calendar days from the broadcast – unless otherwise stated in the mail. If an offer of newsletters is different from the deals on the website is nyhedsmailens offer is in force. This is without prejudice to pricing errors in the mail and on the website Do not want to receive newsletters so unsubscribe you on customerservice@gidigio.com

Complaints
In the unlikely encounter problems (complaint) with your shoes, please do the following (see details submenu complaint):
Send us an email with the desire for a complaint form, and we shall immediately forward it to you.
• Fill out the enclosed claim form. Shoes Only if completed claim form included
• Print it out
• Please enclose proof of purchase (invoice) and relevant documents
• Send the / filing it with the shoes: Gidigio u.g. – Pfalzstrasse 12 – 40477 Düsseldorf – Germany
The main assumptions in order to make the claim valid are:
• The shoes should not be more than 24 months. Old
• Shoes must be purchased at this site.
• Proper proof of purchase must be enclosed
• The error must result from defects in material or production. Complaints Treatment usually lasts about a week. Upon return of rejected complaints the consumer pays the return postage. NB: Rejected claims will only be kept for 3 weeks from receipt – then they are discarded.
• There is no warranty on zippers. No warranty against staining.

Delivery
We strive to process your order within three working days and send it within five days. We will send your order with Amazon.